Your company phone system, moved to the cloud
A complete business phone system with no hardware in the office and nobody to maintain it. It runs on the work phone, on the computer and in the browser. An AI voice agent is available as an option. It speaks Bulgarian and answers when the team is busy.
from €29 per workstation per month
A phone system without the phone system
Octavox is a cloud PBX. Instead of a box in the server room, it runs on our infrastructure in Bulgaria and is managed through a browser. Your staff get extensions that follow them wherever they work.
Nothing to buy or maintain
No system to install, no warranty to expire, no engineer to call out when it breaks. Updates and backups are our job.
The office is where the person is
The same extension rings at the desk, on the phone and in the browser. Working from home, from a site or from another city needs nothing extra.
Data stays in Bulgaria
The system runs in a data centre in Sofia. You are the controller of your company's data. We process it on your instructions.
What a workstation includes
One workstation means one extension with all of its devices and features. Everything listed below is the service itself, not an add-on.
Calls and call handling
- Internal calls at no charge
- Transfer, hold and park
- Conference calls
- Picking up a colleague's ringing phone
- Moving a live call between devices without dropping it
Voice menus and routing
- Multi-level voice menu
- Different behaviour inside and outside working hours
- Separate rules for public holidays
- Ring groups, simultaneous or one after another
- Blocklists and allowlists
Call queues
- Distribution between agents by the rule you choose
- Announcement and music while waiting
- Position in the queue announced to the caller
- Agents logging in and out of a shift
- Overflow to another destination
Monitoring and coaching
- Listening in silently
- Whispering to your own agent only
- Joining the call with all three parties
- Switching between the three modes during the call itself
Operator panel
- Live view of every extension, who is talking and to whom
- Transfer by dragging with the mouse
- Who is waiting in the queues and for how long
- Wall display with the shift's figures
Recordings and voicemail
- Call recording by the rule you set
- Voicemail with notification by email
- Access rights over who may listen to what
- Automatic clean-up after a chosen period
Reporting
- Full searchable call history
- Missed calls and who called back
- Load by hour, by day and by person
- Queue and agent figures
- Export to a file
Apps and the workstation
- The Octavox app for iPhone and Android
- Working in a browser with nothing to install
- Incoming call notifications on a locked screen
- Company directory and colleagues' availability
- Internal chat with file sharing
Connecting to other systems
- The customer's record opening as the phone rings
- Calls written into your own system
- Click to dial from the screen
- An interface for your own development
An AI voice agent that speaks Bulgarian
Calls outside working hours, at peak times and at weekends are usually lost. The agent answers instead of the voicemail, understands what people want, and either finishes the conversation or hands it to the right person.
-
Answers immediately
No queue and no closing time. Every call gets a live voice from the first second, including when every line is busy.
-
Holds the conversation
It answers the questions people ask most, takes a request, books a time, collects contact details and leaves them where your team reads them.
-
Hands over to a person
When a call goes beyond what it can do, it transfers to the right department together with what it has already learned, so nothing has to be repeated.
The agent is configured around your business: what it knows, how it introduces itself, what it must not promise and when to transfer. We set this up with you at launch. The AI voice agent is a separate service, outside the PBX subscription — from €290 per month.
Pricing
Charged per workstation. No fee for the system itself and no multi-year commitment.
Every workstation includes
- An extension with all of its devices
- Mobile app and browser client
- Voice menus, queues and ring groups
- Call recording and voicemail
- Reporting and the operator panel
- Monitoring, whisper and barge-in
- Internal chat and company directory
- Updates, backups and support
- Porting your existing numbers
Charged separately: phone numbers and outbound calls are paid under a contract with a telecoms operator — Vivacom, A1 or Yettel. We connect the system to the operator you choose. The amount depends on how much you call.
The AI voice agent is also separate — from €290 per month, under its own agreement.
The exact price depends on the number of workstations and on what we configure for you. Write to us and you will get a quote for your own case.
How it starts
It usually takes a few working days from the first conversation to the first call.
-
A conversation
You tell us how many people you are, how calls reach you today and what gets in the way. You get a quote with the number of workstations and the price.
-
Configuration
We build the system, the extensions, the menu and the queues. We connect your numbers. If you have chosen the AI agent, we configure it around your business.
-
Go live
Your staff sign in to the app. We show the team how it works. We stay available for questions and changes.
Get in touch
Tell us how many people you work with and how you take calls today. We reply with a quote and with what we think is worth changing.
- info@octavox.bg
- Company
- Preventa DDDD EOOD, UIC 201690143
- Correspondence address
- 46 Pop Gruyo Street, Sofia, Bulgaria
- Registered office
- Sofia 1582, Druzhba, bl. 214, entr. B, fl. 1, ap. 29, Bulgaria